The company understands that the majority of new customers will keep up with the service; in this case we will give the 4TH CLEAN FREE.

The windows will be cleaned at the interval required REGARDLESS OF THE WEATHER.

For those customers who are not in at the time of a clean, we will leave an invoice together with a PRE PRINTED ENVELOPE. You will need to send a CHEQUE or a POSTAL ORDER WITHIN 7 DAYS. If we need to write to you regarding a bad debt we reserve the right to charge a £10.00 administration fee. For those customers who would prefer to pay on the day of cleaning, we will ONLY ACCEPT A CHEQUE, NOT CASH under any circumstances. Please write your address on back of cheque.

We GUARANTEE all window cleaning to be of the HIGHEST POSSIBLE STANDARDS. If you need to complain please do so by telephoning us as soon as possible, and not by approaching the cleaner. WE WILL NOT ACCEPT COMPLAINTS AFTER 3 DAYS OF CLEANING. Please note Upvc Frames will be wiped down on the 1st occasion only. Thereafter we will do our utmost to keep your cills clean FREE OF CHARGE, Upvc and wood are both porous and will stain, scratch and discolour over a period of time, therefore we cannot offer a guarantee, however may I point out there will be an improvement. Unfortunately Upvc complaints will not be valid. If you wish to take advantage of our Upvc chemical restoration service at an extra cost, please ask for details. (Sorry but we do not clean wooden frames).

When complaining about the quality of your clean, please be sure that the glass is not stained and any marks or smudges are not on the inside of the window. Any times spent dealing with an improper complaint will be charged for.

To cancel your agreement you need to give one months notice, by telephoning our customer services on 01495 228779 and obtaining a CANCELLATION REFERENCE NUMBER. Customers who choose to turn away cleaners on scheduled date will be invoiced for the cleaning fees.

Our company is FULLY INSURED which safeguards you against any future claim of an employee having an accident on your premises, also in the event of an employee damaging your property in any way.

THE EXTRA SERVICES AVAILABLE ARE:

UPVC FASCIAS, SOFFITS & FRAMES CLEANED & GUTTERS CLEANED OUT

May I take this opportunity in thanking you for your interest in our services. If you have any further queries, please do not hesitate to contact us on the above number.